#Quest bill pay phone number upgrade#

EBILL: Payment (bill) information will display within your Bill Pay Dashboard. The member will define the payment amount, frequency, start date, and end date. RECURRING PAYMENTS: User-defined request for automatic payments for a specific payee. The payment address is not displayed to member because the information is considered proprietary information to the vendor. (Processing Time: 7 Business Days) MANAGED PAYEE: The bill pay vendor and the payee have established a relationship to better deliver payments on behalf of the member. (Processing Time: 1-2 Business Days) PAPER CHECK PAYEE: Merchant will receive a physical check in the mail delivered by the United States Postal System (USPS). BILL PAY KEY TERMS ELECTRONIC PAYEE: Merchant allows payments to be processed electronically. We encourage you to enroll! This is a quick, and easy way for you to pay your bills online. We are excited to announce that we will be offering a Person-to-Person (P2P) program in the future, we’ll let you know when that is available! WHAT IF I AM NOT AN ACTIVE BILL PAY USER? If you have added an external account for these transfers, the information did not carry over to our new system. The Account-to-Account (A2A) feature is no longer be available with the enhancement. ONLINE BANKING NOTIFICATION: It’sMe247 will display the same communication within the bill pay message center. The communication will be sent by We encourage that you add this email address to your address book to ensure that it is correctly delivered to your inbox. We have two ways of communication with our enhanced system.ĮMAIL NOTIFICATION: You will receive an email notification from our bill pay system. HOW WILL I RECEIVE BILL PAY NOTIFICATIONS? If you have a question about your bill, you can contact our member service department by giving us a call or stopping by your local branch. The payment inquiry tool is no longer be available within bill pay. Please login now and re-establish this connection!ĪTTENTION: When adding electronic bills (ebills) back to your It’s Me 247 Online Bill Pay account, please have your ebill login in credentials ready for submission in order to link the accounts and receive the ebills/statements in It’s Me 247 Online Bill Pay. If your payee was sending your bill directly to bill pay, you have been un-enrolled from this service. Your electronic bill did not carry over to the new system. Your most recent bill pay history will not be available, however we recommend reviewing your checking account history within online banking or contacting your payee to confirm your payment had been received. Roughly 6 months’ of your payment history should be available to you at this time.

#Quest bill pay phone number upgrade#

Refer to the Payee Collections form you completed prior to the upgrade for your account information. DID REPEATING OR AUTOMATED PAYMENT CONVERT?Īlthough we anticipated recurring payments to convert, we recommend taking a moment to confirm they have loaded correctly. You will not have access to review these payments within the new system, however we suggest reviewing your checking account history within online banking or contacting your payee to confirm your payment had been received. Any payments scheduled through, have been paid through our previous bill pay system. The new system will no longer send a corporate check from your account.Īdditional Information: DID MY PAYMENTS STILL PROCESS DURING THE UPGRADE? If your payment is due by 08/12/16, you would need to login before your due date and schedule your payment.Įlectronic Payment – You would need to send on or before 08/11/16.Ĭheck Payment – You would need to send on or before 08/03/16.Īdditionally, with the previous bill pay system, your payment could be sent as a member draft check, corporate check, or an electronic payment. You will notice that we will display the estimated delivery date for your convenience. New Method: You will pick the day that you want your payment to be processed. The bill pay system will then send your payment prior to the payment date so that your payment would arrive by said date. Previous Method: You would schedule a payment to be delivered by 08/12/16. The new system will ask you what day you want to ‘send’ your payment. IMPORTANT CHANGE – You will no longer select the ‘deliver by’ date when scheduling payments.